POV: HR departments need to fear AI’s racial biases

A chief people officer argues that HR departments need to be vigilant to surface racial bias challenges when using common AI tools like ChatGPT.

As artificial intelligence is integrated across the workforce, HR professionals are feeling the squeeze to adopt tools like ChatGPT to make their teams more efficient. But it can be a tricky balance. Investigations have shown that common AI tools like ChatGPT exhibit what appears to be racial bias when asked to perform basic HR processes.