I fought OVO over £1k billing error and won after calling every day for 9 MONTHS – easy way to avoid billing nightmares

ENERGY customer Shruti Gupta should never have been hit with a erroneous £1,000 bill – but there was an easy way to fix it.

The 22-year-old account executive from London received the bill in New Year 2023 when her supplier, Ovo, said her and her housemates had racked up a huge debt on their account.

Shruti is one of over a million renters estimated to have been overcharged by her supplier because of a mix-up when changing tenancies.