Slack faces backlash over user data used for AI and machine learning training

Slack has reportedly been using customer data to power its machine-learning (ML) features, such as improving search result relevance and ranking. This has sparked criticism due to confusing policy updates, which led many to think their data was being used to train AI models.

As per the company’s policy, anyone who wishes to opt out must request their organization’s Slack admin to email the company to stop the use of their data.

The revelation comes as Corey Quinn, an executive at Duckbill Group...