Warning over customer service catastrophe as complaints soar – our consumer expert reveals how to fight back now
CUSTOMER service is in crisis, with complaints and call wait times both soaring.
Every week our Sun Money inbox is inundated by customers who have been fobbed off by a company.
Chris Wilkins took his car for a routine repair with Ford – and it took five MONTHS to fully resolveSolentThe Financial Ombudsman Service, which resolves disputes between financial firms and customers, received 95,349 complaints in the second half of last year — a 20 per cent increase on the same period in 2022.
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