‘I tried to order a cookie tote once and he literally said ‘no’’: McDonald’s workers slam customers who order the cookie tote

A McDonald's employee and TikToker Lily (@lilyjussreall) shared their disdain for preparing "cookie totes" for customers in a viral clip. However, customers in the comments section shared their love for the menu item.

Other users on the app seemed to also have a certain amount of ire directed towards this menu item, presumably for the amount of work it takes to put together—especially when you're attempting to hit a rhythm of fulfilling numerous customer orders simultaneously.