Urgent alert to thousands of energy customers hit with ‘rip-off’ fees after using switching tool – are you affected?

Tens of thousands of homes could have been shifted to energy tariffs with expensive exit fees after signing up to a tool that is supposed to save cash.

It’s calculated that as many 20,000 energy bill payers using unregulated auto-switching services could have this year been moved to a tariff that was more costly than if they’d gone direct.

Many were not even aware they were signed up to the tools.