Delta Air Lines and Southwest Airlines notched highly coveted spots on J.D. Power's 2024 North America Airline Satisfaction Study.
J.D. Power reported Wednesday that domestic air passenger volume is up 9.4% year over year. The survey underscored how carriers that made big investments in staff training and efforts to improve the overall flight experience have reaped the benefits even with the influx of people and uptick in ticket costs.
"Airlines that are investing in staff training...