Budget car rental cleaning fee problem: That’s not my vehicle!
DEAR TRAVEL TROUBLESHOOTER: Budget charged my credit card a fee of $125 after finding animal hair in a rental car that I returned. I do not have any pets, and the people I stayed with on my trip to Austin, Texas, do not have any pets.
Christopher Elliott, the Travel TroubleshooterI asked for a damage report. It is not clear how they determined that what they found was animal hair. Additionally, they made the claim based on less than 10 hairs. Don’t you think the fee seems excessive, considering what they found?
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