Last month, the City of New York came under scrutiny when its AI-powered chatbot was shown to be dispensing incorrect information, encouraging small business owners to break laws and violate worker and tenant protections. When asked about the chatbot’s shortcomings, first reported by investigative outlet The Markup, New York City Mayor Eric Adams responded that “[a]ny time you use technology, you need to put it out into the real environment to iron out the kinks.”
Weeks later, the chatbot is still up...