ITM “Pulse Check” highlights current concerns for travel buyers

Travel managers are facing a multitude of challenges around distribution, booking platforms and access to content with no satisfactory solution in the immediate future, according to the Institute of Travel Management’s (ITM) latest survey of buyer members.

An overwhelming 82% said that their online booking platform does not meet all their requirements today. Reasons cited by buyers were primarily due to lack of access to full airline content; LCC challenges which are leading to direct bookings with airlines...