‘She acted like I offended her’: Costco customer says she was served melted ice cream. This is what she got when she asked for a new one

A user on TikTok has sparked discussion after recounting an unpleasant experience she had at Costco.

In a video with over 486,000 views as of Sunday, TikTok user Vivi Kim (@howwyoobin) says that she went to Costco to purchase the company’s new strawberry vanilla soft serve. After she placed an order, Kim says that the person working at the counter collected her receipt, and then did not go to the soft serve machine.

“She goes over to the fridge or freezer and takes out a cup that was already inside,” Kim says.