'We’re still gonna say no': Inside UnitedHealthcare’s effort to deny coverage to chronically ill patient

by David Armstrong, Patrick Rucker and Maya Miller

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In May 2021, a nurse at UnitedHealthcare called a colleague to share some welcome news about a problem the two had been grappling with for weeks.

United provided the health insurance plan for students at Penn State University. It was a large and potentially lucrative account: lots of young...