I’m a call centre worker – here’s what actually happens when we put you on hold… it’s not what you think

EVERYONE knows it can take an age to get through to a call centre worker – but many are in the dark about the real reason why.

But one worker has now revealed that while you wait patiently on hold, staff members at the other end of the call may be carrying out any manner of tasks.

GettyThe real reason you need to wait on hold has been revealed – but it’s not what you think[/caption] TiktokA call centre worker took to TikTok to share the behind-the-scenes clip[/caption] ...