Amazon plans to close several U.S. call centers – Bloomberg News

(Reuters) – Amazon.com Inc is planning to close several call centers in the United States in a move toward remote working, Bloomberg News reported on Wednesday citing people familiar with the matter.

The shift to remote working across most industries was accelerated by the COVID-19 pandemic with cloud call center companies such as Five9 Inc seeing a boom in business.

Amazon, the world’s largest online retailer, is also encouraging its customer service employees at some call centers...