DC touts staffing and other improvements at its 911 dispatch center

For many years now, calling 911 in D.C. has sometimes added to the trauma already faced by someone in an emergency. With sharper questions and closer oversight looming, city leaders said they are making noticeable progress in at least one area.

Emergency dispatch centers around the country are dealing with staffing shortages, and for years, the District has been a shining example of that trouble. But after about a year and a half on the job, the director of D.C.’s Office of Unified Communications (OUC)...