MTA station agents leave booths to better serve NYC subway riders

NEW YORK (PIX11) — MTA station agents are transferring out of their booths starting Thursday in an effort to better address issues and connect New York City subway riders with the information they need

Agents will now walk through stations, getting a rider’s-eye view of conditions and more directly addressing commuters’ concerns, all in the name of a faster, cleaner, safer subway experience.

More New York City News

The goal, according to the MTA, is to better help riders get around...